Delivery Times – “Fast Shipping” Products
- To Australia: 2-7 business days for most areas. Some remote areas will have longer delivery times.
- To locations outside of Australia: 5-25 business days.
Where Express Post is selected, your order will be handed to Australia Post the following business day. Deliveries using Sendle, are typically picked up the following business day.
Except where Express Post is specifically requested, we may select the courier or service which is best suited to the delivery regardless of your requested option — unless you tell us otherwise. We default to using Sendle and this is our preferred courier for most locations.
Orders that contain multiple items will sometimes be received in separate deliveries — so don’t be alarmed if your entire order isn’t received at the same time. Please refer to the tracking information from Sendle/Australia Post.
Delivery Times – Products not eligible for “Fast Shipping” or those Back Ordered
These products will have an increased delivery time, due to the lead time required to re-stock or manufacture the product. As a guide, you can usually expect 1-3 weeks for delivery.
Confirmation & Order Tracking
You will receive a confirmation email once your order has shipped containing your tracking number(s). You may receive multiple emails with tracking details. Please check your spam/junk email folders. You can also login to our website and view order & tracking information in the My Account area.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. Any fees which are imposed during or after shipping are the responsibility of the customer. This may apply to deliveries made outside of Australia.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order and something is damaged, please let us know, then contact the courier to file a claim.
Please retain all packaging materials and damaged goods before filing a claim. We recommend taking photos before and after opening the packaging.
